Accessible Appointment Scheduling
Bridging the gap between the administrative needs of medical offices and patients’ need for communication with their healthcare providers.
Role
Lead Designer
Timeline
Jan 2020 - Jun 2020
Skills
User Research
User Interviews
UI Design
Design Systems
Mobile Design
Tools
Figma
Notion
Jira
Author's Note
This case is under construction 🚧
I'm currently working on this story, for the time being I'll only include a bit of context and a few images.
Cheers!!
Background
My journey at BrainHi began with discussions about joining the team as a Product Designer. However, due to the need for a dedicated "Product" person, my role changed drastically. After a rigorous interview process, I became that person, embarking on the most challenging experience of my career so far. I was eager to learn and contribute in every way possible, from designing the product and new features to handling a full user migration to a new version. If it needed to be done, I did it.
So, what is BrainHi? At BrainHi, we used AI to help medical offices reduce patient loss due to missed calls by converting them into SMS conversations. Over time, it evolved into a comprehensive tool for booking appointments and even a queuing service during the COVID-19 pandemic.
